This Privacy Policy sets out the policies and practices of Encore Professional Services Limited in the collection, use, sharing and protection of customers’ personal information and applies to all markets and countries in which Encore Professional Services Limited operates. Encore Professional Services Limited may update or change this policy and these changes will be posted on Encore Professional Services Limited’s website.
Collection of Customer’s Personal Information
For the purpose of carrying on Encore Professional Services Limited’s business including sale, provision, registration and advertisements of Encore Professional Services Limited's company, corporate, secretarial and related services, Encore Professional Services Limited will collect your personal information when you:
- enter into a service agreement with Encore Professional Services Limited;
- enquire as to information about a service provided by Encore Professional Services Limited;
- contact Encore Professional Services Limited with an enquiry or complaint;
- enter any promotions, competitions, prize draws through Encore Professional Services Limited's services;
- use Encore Professional Services Limited's products or services;
- take part in market research; or
- visit or browse Encore Professional Services Limited's websites.
Types of Personal Data Collected
For the purpose of carrying on Encore Professional Services Limited's business including sale, provision, registration and administration of Encore Professional Services Limited's company, corporate, secretarial and related services, the information that Encore Professional Services Limited uses includes but is not limited to the following:
- your name;
- residential, correspondence address and billing address;
- account details, including account numbers, service numbers or user accounts;
- payment details including credit card information, bank account and other banking information;
- contact details, including contact name and fixed and mobile telephone and email address;
- your date of birth;
- information for the verification of your identity including identification number;
- your preferences for particular products or services;
- a note or recording of a call that you made to Encore Professional Services Limited;
- an email or letter that you sent to Encore Professional Services Limited; and other records of any contact you have with Encore Professional Services Limited; and
- your account information, such as dates of payment, the services you have availed of, and any other information relating to your account.
Use of Customers’ Personal Information
Encore Professional Services Limited may use and analyse your information for the following purposes including but not limited to:
- for the daily operation of Encore Professional Services Limited's services provided to customers;
- conducting credit checks when required;
- designing services or products for customers’ use;
- processing your order and providing the services that you have bought from Encore Professional Services Limited;
- keeping you updated of Encore Professional Services Limited's latest offers or promotions;
- marketing the following services (in respect of which Encore Professional Services Limited may or may not be remunerated):
- all services offered by Encore Professional Services Limited including company secretarial, visa, payroll, accounting and trademark services;
- reward, loyalty or privileges programmes and related products and services; and
- products and services offered by Encore Professional Services Limited's business partners including audit, advertising, office, travel, dining, entertainment, apparel, health & beauty, education, household, transportation, banking, insurance and other products and services;
- assisting you with any products or services enquiries, including investigating and resolving service affecting issues and dealing with any billing enquiries you may have;
- billing you for using Encore Professional Services Limited's services;
- analysing usage of Encore Professional Services Limited's services by you and other customers so that Encore Professional Services Limited can further improve Encore Professional Services Limited's services and/or better tailor the type of services presented to customers;
- carrying out research and statistical analysis and monitoring customer use of Encore Professional Services Limited’s services on an anonymous or depersonalised basis;
- assisting Encore Professional Services Limited in fraud or crime prevention;
- debt tracing, debt recovery and credit management; and
- contacting you if necessary.
Retention of Personal Data
Encore Professional Services Limited will destroy any personal data it may hold in accordance with internal policy. Personal data will only be retained as long as Encore Professional Services Limited requires the data to render its services, unless the personal data is also retained to satisfy any applicable statutory or contractual obligations or for the purpose of investigation, detection and prosecution of crime.
Disclosure and Sharing of Personal Data
All personal data held by Encore Professional Services Limited will be kept confidential but Encore Professional Services Limited may disclose information about you to the following parties:
- companies related to Encore Professional Services Limited, in particular, Marbury Corporate Advisory Services Limited;
- contractors, agents and suppliers who are involved in delivering the products and services you have ordered and used;
- any banking or financial institutions, charge or credit card issuing companies;
- credit information or reference bureaus;
- debt-collection agencies or other debt-recovery organisations;
- emergency services;
- professional advisors (including lawyers and auditors);
- any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or other services to Encore Professional Services Limited in connection with the operation of its business;
- law-enforcement or government bodies, regulatory bodies, courts or as required by any applicable law;
- any person to whom Encore Professional Services Limited is under an obligation to make disclosure under the requirements of any relevant law binding on Encore Professional Services Limited or under and for the purposes of any guidelines issued by regulatory or other authorities with which Encore Professional Services Limited is expected to comply;
- third party reward, loyalty and privileges programme providers;
- business partners of Encore Professional Services Limited and its related companies; and
- external service providers (including but not limited to mailing houses, telemarketing and direct sales agents, call centres, data processing companies and information technology companies) that Encore Professional Services Limited engages for the purposes set out under the section “Use of Customers’ Personal Information”.
Transfer of Personal Data Outside of the Country
At times it may be necessary and/or prudent for Encore Professional Services Limited to transfer certain personal data to related companies or service providers outside of the Country. This may happen if Encore Professional Services Limited's servers or suppliers and service providers are based outside of the country of origin. Encore Professional Services Limited will endeavour to ensure that your personal information used by such third parties is in accordance with this policy.
Your Privacy Rights
In accordance with the terms of any applicable local laws or relevant ordinances, and subject to the exemptions specified in such laws and ordinances, any customer:
- has the right to check whether Encore Professional Services Limited holds any personal data about him or her and has a right to receive copies of such data;
- has the right to require Encore Professional Services Limited to correct any personal data relating to him or her which is inaccurate; and
- has the right to ascertain Encore Professional Services Limited's policies and practices in relation to personal data and to be informed of the kind of personal data held by Encore Professional Services Limited.
In accordance with the terms of any relevant laws or applicable ordinances, Encore Professional Services Limited may charge a reasonable fee for processing a data access request.
Requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-commence receiving direct marketing may be made in writing by email or post to:
The Data Protection Officer
Encore Professional Services Limited
Wilson House 1001-2,
19 Wyndham Street, Central,
Hong Kong
Email: info@encorepro.com
Please identify yourself with your name and contact number when writing to the Data Protection Officer.
Publication of Privacy Policy
This Privacy Policy is subject to change from time to time and any changes will be posted on Encore Professional Services Limited's website www.encorepro.com.
If there is any inconsistency or conflict between the version posted on the website and previous versions, this version shall prevail.
Last updated: 29 September 2020
